📣 New Enterprise Custom Solution: Intuitive WhatsApp booking forms 🎉

Travel & Hospitality

Triple your chat-to-booking conversion

Manual operations eating your time? Our AI-powered travel CRM centralizes guest data, automates chats, and delivers personalized experiences throughout the travel journey. Turn explorers into loyal guests who keep coming back.

Travel hero image
EGL logo (travel page)
EU holidays logo (travel page)
Travel Expert logo (travel page)
Shangri-la logo (travel page)

Leading hospitality brands trust us to tackle their engagement challenges

slow booking (travel)

Slow booking process

Travel agents spend too much time answering repetitive questions and manually gathering guest information.
no visibility (travel)

No real-time visibility

It’s hard to monitor travel agents’ KPIs and track lead progress effectively with limited device access.
data silos (travel)

Data silos

Scattered conversations across channels prevent you from understanding and targeting diverse market needs.

Use Cases

First-class CRM for travel agencies, tour operators, hotels and resorts

Acquire more potential customers in less time

Capture leads generated from events, ads, social media, and messaging channels in one place to consolidate lead management

Build AI chatbots for travelers to explore destinations, itineraries, and pricing packages while collecting their buying interest to enrich lead profiles

Segment your leads and nurture them according to their interests by delivering targeted drip campaigns through their preferred messaging apps

Travel use case 1

Accelerate the sales process to reduce drop-offs

Use chatbots to pre-qualify leads by collecting booking details upfront, such as destination, dates, and group size

Automatically route pre-qualified leads to travel agents based on teams, skills, or by round-robin assignments for prompt follow-ups

Give managers full visibility into agent-customer conversation histories to track bookings and understand market needs

Travel use case 2

Resolve inquiries faster without making guests wait

Automatically send booking confirmations and payment receipts triggered by ERP webhooks to keep customers informed

Automate timely customer communications, from pre-arrival instructions and policy changes to packing tips and post-stay surveys

Route inquiries to customer service agents based on shifts or workload, and enable collaboration with operations and finance through a travel CRM

Travel use case 3

Use guest insights to drive repeat bookings

Analyze booking patterns to segment your audience and deliver time-perfect re-engagement campaigns

Drive conversions with personalized offers based on guest preferences, from early-bird deals to seasonal campaigns and birthday celebrations

Scale up-sell and cross-sell opportunities by recommending upgrades and add-on services based on recent bookings

Travel use case 4

Guest journey automation

Design your messaging automation workflows visually

Capture guest interactions across Meta ads, WhatsApp, and other popular messaging channels to trigger automation

Automate guest profiling, personalized messages, conversation assignments, and contact segmentation

Schedule messages at the best times using triggers like birthdays, last stay dates, or last booking dates

Integrate data from your travel CRM using webhooks or API requests to enhance your chat strategy

Travel feature 1

Omnichannel team inbox

Deliver omnichannel experiences with human-AI collaboration

Centralize messages from WhatsApp, Messenger, Instagram DM, WeChat etc., into one platform to unify your guest contact database

Allow multiple agents to log into the same account while keeping clear contact ownership

Add collaborators to work on the same case with internal notes and AI chat summaries for quick context

Monitor response times and track acquisition growth with a conversation analytics dashboard

Empower your team to engage with guests on the go with an omnichannel mobile app featuring an AI writing assistant and AI-recommended replies

Travel feature 2

Campaign management

Engage thousands of travelers in minutes with precise targeting

Customize contact properties to store different formats of guest details and build comprehensive profiles

Easily filter guests using labels, lists, or conditions to create targeted segments for broadcasts

Enhance engagement by inserting dynamic values, links, interactive buttons, and rich media into messages

Track message delivery, open, and reply rates, and export data as CSV to calculate campaign ROI

Travel feature 3

Customer relationship management

Build a chat-based travel CRM tailored to your business

Create custom objects to manage bookings, quotations, invoices, or any other data records right beside chats

Integrate with Salesforce and HubSpot without coding for two-way data sync and cross-platform automation

Control channel and conversation access based on teams or roles to ensure security

Create masking patterns to safeguard sensitive information in incoming messages, contacts, and custom objects

Control access by trustworthy IP addresses and block unauthorized users to protect your workspace

Travel feature 4

Globally recognized travel CRM software with exceptional support

More inspirations

Customer success stories

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Travel & Hospitality

Damar Langit addresses hospitality business needs with SleekFlow

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