WhatsApp Web: A simple guide to WhatsApp Desktop from any device
What is WhatsApp Web?
WhatsApp Web or WhatsApp Business Web is one of the main ways that many users use WhatsApp on their computers. If you need to work on a desktop, it is more convenient for you to reply to messages and chat with friends, family, and colleagues on the computer. Many customer service teams also use WhatsApp Business Web to respond to customer inquiries, making communication with customers more efficient.
How does WhatsApp Web work?
Visit WhatsApp Web’s website.
Open the WhatsApp app on your phone, go to the Settings page, and click on "Linked Devices".
Click on the "Link a Device" button on your phone and complete the biometric authentication. Then, scan the QR code on the computer page to log in.
After logging in, you can use WhatsApp Web on your computer to chat with customers. Its functions are the same as those of the WhatsApp app, and you can send voice messages, images, videos, and send invoices among other files.
WhatsApp Web shortcuts
WhatsApp Web also provides many convenient keyboard shortcuts that allow you to complete certain actions faster. Here are some commonly used keyboard shortcuts:
How to use WhatsApp Desktop
In addition to WhatsApp Business Web, you can also use the WhatsApp Desktop App, which does not require you to keep the browser open all the time.
To use WhatsApp on your desktop, you first need to download and install the WhatsApp Desktop App. After installation, please have your WhatsApp app on your phone ready to scan the QR code generated by the computer app to complete the login process.
Here are some differences between using the WhatsApp Desktop App and WhatsApp Business Web on a browser:
Security: The WhatsApp Desktop App is more secure than using WhatsApp Web in a browser because it is a standalone application that uses end-to-end encryption. Only you and the recipient can see the messages, and third parties cannot read them, better protecting your private information.
Call features: You can make voice and video calls with up to 31 other participants (32 people in total).
Call management: You can schedule, create, and share call links in advance.
Collaboration: Share your screen during video calls to collaborate with others.
Additionally, the keyboard shortcuts for the Desktop App differ slightly from the Web version:
Multiple logins on WhatsApp
Starting in 2021, WhatsApp supports multi-device login, which allows users to use up to 4 linked devices and 1 phone simultaneously. You can use WhatsApp on different devices such as computers, tablets, and phones at the same time without interrupting the use on other devices. In addition, multi-device login also provides higher security because each device will get its own encryption key, which means that even if someone unauthorized accesses one of your devices, they cannot access your WhatsApp account.
If you want to enable the WhatsApp multi-device login feature, simply go to the "Settings" menu and select "WhatsApp Web/Desktop" or "Linked Devices" to start using this feature. With the multi-device login feature, you will be able to use WhatsApp more conveniently without worrying about device limitations.
How to unlink a device on WhatsApp?
From your primary phone: Open WhatsApp and go to Settings > Linked Devices. Select the device you want to log out from and tap Log Out.
From a linked device: Go to Settings in WhatsApp, click Log Out, and confirm by clicking Log Out again.
Unlimited logins on WhatsApp
Note that a phone number can log in to a maximum of 5 devices, which can still be difficult for larger customer service teams to handle all customer requests. Besides, for multi-device logins, you will still need to keep your WhatsApp active on the phone regularly to avoid being logged out automatically on your WhatsApp Web after a few weeks. If you want to save on human resources and time costs, using the WhatsApp Business API is even more appropriate!
WhatsApp Business API does not only allow unlimited logins on the same WhatsApp Business account, but also enables customer service teams to easily manage multiple communication platforms, including WhatsApp, Facebook Messenger, Instagram, and other social media platforms.
Moreover, businesses can improve customer experience and satisfaction through automatic contact segmentation, customer data integration, and better analysis.
Find out all you need to know about WhatsApp Business API and its pricing.
Get started today with SleekFlow’s WhatsApp Business API
Book a free demo to see how you can turn conversations to revenue with WhatsApp AI Agent.
How to offer premium customer experience on WhatsApp via SleekFlow
Other than being able to manage multiple communication channels with teams, SleekFlow also has many features to help businesses improve efficiency and customer satisfaction.
1. WhatsApp AI Agent for lead qualification and scoring
With AgentFlow, you can build your own branded AI Agent without any coding knowledge. Simply upload your business's knowledge base, and the AI agent can work around the clock to provide 24/7 customer service, collect potential customer data, and accelerate conversions. It can instantly understand and reply to customer inquiries, recommend products, and score leads based on their purchase intent. This significantly reduces customer wait times and sales conversion cycles, freeing up your team to focus on more complex customer issues and provide more valuable, in-depth service.
2. Workflow automations freeing up human resources
Through SleekFlow, businesses can design automated workflows intuitively to handle numerous repetitive manual tasks. For example, after the AI agent handles a conversation, it can automatically label and segment the contact, then assign the chat to the most appropriate teammate for follow-up. You can then set up automated WhatsApp marketing broadcast message to send relevant promotions to customers at designated times, such as sending a special birthday promotion to all customers whose birthday is in May.
3. Third-party systems integration for seamless data sy
Support and sales teams often waste time switching between platforms to access customer data. SleekFlow integrates with your existing systems, like Salesforce, HubSpot, and e-commerce platforms, to provide a unified view of all customer information directly within the chat interface. This eliminates manual or repetitive data entry and allows your team to deliver faster, more personalized, and professional service with complete context, improving customer experience and satisfaction.
4. Access your WhatsApp Business account anywhere
With the mobile app and web app available, SleekFlow allows you to log in to your WhatsApp Business account anywhere and anytime, as long as you have internet access. You also do not have to worry about being logged out automatically when you’re halfway through chatting with customers.
Want to outcompete your peers with SleekFlow's help?
Book your personalised demo with SleekFlow today and unlock the potential of seamless communication
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