What are conversations? How do we define conversations?

Conversations are the fixed 24-hour sessions that start when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message.

What is a WABA (WhatsApp Business Account)?

A WhatsApp Business Account allows businesses to use the WhatsApp Business API to communicate directly with customers. It is possible to register more than one phone number per WABA.

How much does it cost to use the WhatsApp Business API?

SleekFlow offers 3 different plans for businesses who want to use the WhatsApp Business API starting from USD 79 per month. The Premium Plan, which is the most popular one, costs USD299 per month if you pay yearly. We also provide flexible additional headcount plans to suit your needs. Contact us to find out more.

WHATSAPP BUSINESS API IN SINGAPORE

WhatsApp Business API Pricing Calculator

Meta charges WhatsApp Business Solution Provider (BSP) for hosting WhatsApp API on their cloud servers, which will be passed on to the end-users. Estimate your WhatsApp business API charges under the conversation-based pricing model with SleekFlow's calculator.

Calculate your WhatsApp Business messaging costs

Businesses are required to use a template message to initiate a conversation with a customer. The template category will determine the conversation category and charges.

The prices listed reflect Meta rates, but charges may vary across BSPs due to exchange rates and gateway fees.

How to classify a template message?

Business-initiated conversation

Promotions, welcoming messages, updates, invitations, recommendations, or requests to complete a new transaction

Require template approval and customer opt-in

Country or region

Marketing conversation

US$ 0.025 / 24 hours

US$ 0.00

10,000+ conversations

Utility conversation

US$ 0.004 / 24 hours

US$ 0.00

10,000+ conversations

Authentication conversation

US$ 0.0135 / 24 hours

US$ 0.00

10,000+ conversations

Service conversation

Free / 24 hours

US$ 0.00

10,000+ conversations

Total rate

US$ 0.00

💡 Saving Tips

To learn more about conversation categories and how they apply to your pricing, we recommend consulting a SleekFlow social commerce expert.

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Respond within 24 hours

Businesses can respond to a user with a free-form message within the 24-hour window. To avoid additional charges, respond promptly and minimize opening new sessions beyond the window.

Send templates with considerations

Sending a template message incurs a charge unless sent in an active conversation of the same category. Multiple templates of the same category in an open conversation won't add charges. Be intentional when sending templates.

Leverage free entry points

Conversations are not charged when your customers contact you using call-to-action buttons on ads that click to WhatsApp or Facebook Page call-to-action buttons. Once a free entry-point conversation is initiated, no other conversation category will be opened within 72 hours, regardless of how many templates of different categories you send.

WHATSAPP BUSINESS API PRICING

WhatsApp Cost and Bulk Message Price

WhatsApp cost and price of sending messages can be complicated. WhatsApp Business offers various pricing plans depending on the country and region. In general, sending WhatsApp messages and using the platform is free. However, if you want to use the WhatsApp Business API for bulk messaging, you may incur additional costs. Please use our WhatsApp pricing calculator above for a better cost estimate of running WhatsApp and API services for your business. Find a clear answer to all the questions around: how much does WhatsApp Business cost?

Frequently Asked Questions

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