SleekFlow is proud to announce that its successful partnership with Be@me, an international dental services provider, has been recognized by WhatsApp’s mother company, Meta. The solution provided by SleekFlow to enhance patient engagement and streamline appointment booking through the WhatsApp Business Platform has resulted in remarkable improvements in operational efficiency.
Be@me faced challenges managing hundreds of patient inquiries daily using a manual response system. To address this, SleekFlow integrated an automated chat solution that allows Be@me’s patient services team to focus on more critical tasks while efficiently managing customer interactions.
Key Features of the Integration:
Automated Chat Experience: Patients can now easily access information, book appointments, and redeem promotions through a user-friendly automated chat interface.
Targeted Advertising Campaigns: By setting up ad campaigns that click to WhatsApp on Meta Platforms through Advantage+, potential patients were directed through automated chat flows set up on SleekFlow to get general information about the services and make bookings.
Enhanced Communication Tools: The integration includes sending marketing messages, appointment confirmations, and reminders via WhatsApp, ensuring patients stay informed and engaged.
The results of this integration have been outstanding. Over the past year (May 2023 - April 2024), Be@me reported:
A sixfold increase in appointment bookings compared to the previous year.
A 38% reduction in cost per lead, showcasing improved marketing efficiency.
A fourfold increase in patient conversations, highlighting enhanced engagement through automated communication.
SleekFlow continues to empower businesses like Be@me by providing innovative solutions that leverage the capabilities of the WhatsApp Business API. This recognition in the partnership exemplifies how effective integration can lead to substantial growth and improved customer experiences in the healthcare sector.
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